PRIVACY POLICY
At Accès Corporatif, protecting the personal information of our clients, employees and partners is a priority. We are committed to respecting your privacy and ensuring the security of your personal information. This privacy policy informs you of our practices regarding the collection, use, disclosure, retention and protection of your personal information. By providing us with your personal information, you consent to its processing in accordance with the provisions of this policy.
We collect personal information such as your name, address, email, and telephone number when you interact with us, for example, when opening an account on our website, purchasing our services or any communication for information purposes about our services. We collect this information only when you consciously choose to provide it to us as part of your requests.
We inform you that if you provide us with personal information concerning third parties, such as your clients, directors, officers, shareholders or beneficial owners, it is imperative that you have obtained their prior consent. You must also ensure that they have been duly informed of the collection, use and transmission of their personal information as part of our services. This approach ensures that the rights of these third parties are respected and that the communication of their information is done in accordance with the laws and regulations on the protection of privacy. In case of doubt, we encourage you to obtain written confirmation of the consent of these persons before transmitting their data to us.
In addition, we would like to point out that certain sensitive information, such as identity documents, credit
card numbers, social insurance numbers (SIN), as well as any other personal information requiring increased
protection, may be required during certain services. This information must be transmitted exclusively through
our secure portal. This system has been put in place to guarantee the confidentiality, integrity and security of
your personal information during its transmission. We encourage you to use only this portal for any
communication relating to this sensitive information, because if another means of transmission is used, we
cannot guarantee the security or confidentiality of the data.
The personal information collected is used in particular for the following purposes:
- Administrative management of our services and communication with you.
- Response to your requests and questions regarding our services.
- Information on new features or updates to our services, but only if you have explicitly chosen this option.
- Completion of necessary forms with government authorities according to your specific needs.
The personal information collected is accessible only by authorized members of our staff and certain partners, in order to ensure the effectiveness of our services. These partners include, in particular:
- Customer service to respond to your requests.
- IT department for technical support and maintenance.
- Delivery partners for shipping your orders.
- Payment service providers for processing transactions.
- Data security officers to ensure their protection against unauthorized access.
- Legal consultants for legal compliance.
- Cloud service providers for secure data storage.
We have implemented strict security measures to protect your personal information against loss, unauthorized access or misuse. These measures include, in particular:
- Physical measures : restricted access to premises.
- Technological measure : protection of systems by firewalls and security protocols.
- Organizational measures : rigorous internal data security management policies
Data transfers outside Quebec are carried out in compliance with the laws in force and with appropriate security
measures to guarantee the protection of your personal information.
Your personal information will be retained for as long as necessary to achieve the purposes set out in this policy
and to meet our legal and regulatory obligations. Once these purposes have been achieved, your data will be
securely and permanently deleted.
You have the right to withdraw your consent regarding the use, disclosure and retention of your personal
information. This withdrawal can be exercised at any time, subject to certain legal restrictions. The possible
consequences, such as the inability to provide certain services, will be specified to you, and this decision will be
recorded in our records.
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This policy may be updated to reflect changes in our practices or legal requirements. Changes will be published on
our website. We encourage you to regularly review this Privacy Policy to stay informed of any changes.
For any questions regarding this Privacy Policy or to exercise your rights regarding your personal information,
please contact our Data Protection Officer at the following address: [email protected]
Accès Corporatif takes the confidentiality of your data seriously and ensures its protection at every stage of our
services.
SERVICE POLICY AND REFUNDS
At Accès Corporatif, we are committed to providing high-quality services and meeting our customers' expectations. However, in the event that a service or product does not meet your expectations, our refund and service policy aims to provide a fair and professional solution.
- Refund after purchase: If a product or service does not meet your expectations after purchase, Accès Corporatif is committed to offering you a full refund as soon as possible. In addition, we will offer you an alternative better suited to your needs, in order to guarantee your satisfaction. This policy applies in accordance with the conditions of service specified for each product and service.
- Business incorporation in Quebec and Canada: For business incorporation services, the procedure begins as soon as the application is received and processed. If a refund request is submitted after the start of the incorporation process, the refund will only be made in the case where the government fees have not yet been paid by Accès Corporatif. If these fees have already been paid, Accès Corporatif will not be able to reimburse government fees, as these amounts are paid directly to the competent authorities.
- Reimbursement and expenses incurred : In this case, the reimbursement will be limited to administrative fees and other costs not related to external payments made, based on the expenses already incurred by Accès Corporatif for the processing of the application. The administrative fees will be calculated on the basis of the services already rendered, including the analysis and preparation of documents, as well as any other service related to the incorporation process.
- Exceptions and special conditions : It should be noted that, in certain exceptional circumstances, non-refundable fees may be applied, in particular if the reimbursement request is initiated after services or actions have been undertaken or provided. This reimbursement policy also excludes any reimbursement request related to errors made by the client when submitting the application or information, or when documents have been sent to a third party not authorized by the client.
- Changes and additional fees : If changes are requested after the request has been sent, additional fees may be incurred to cover the necessary adjustments.
- Additional information required for the performance of the service : As part of the provision of our services, it may be necessary to provide additional information to ensure the proper performance of the requested tasks. In this case, Accès Corporatif undertakes to request any necessary information from the client within a maximum of 2 business days from receipt of the online request.
- Processing times and sending of documents : We undertake to send you the documents necessary
for the performance of your service within 5 business days following the complete receipt of the request.
For services that include the preparation of documents, these will be sent within 10 to 15 business days following the complete receipt of the request. - Compliance with deadlines and customer satisfaction : We strive to meet the announced deadlines to guarantee the satisfaction of our customers while ensuring the precision and accuracy of the documents provided. Our goal is to offer you a fast and quality service, in order to make your experience as pleasant and smooth as possible.
At Accès Corporatif, we strive to offer total transparency regarding our service and reimbursement processes, and we are at your disposal for any additional questions or clarifications. We wish to establish a trusting and long-term relationship with our customers, based on the quality of our services and the satisfaction of your needs.